Terms and conditions

Art. 1 – General terms

The Customer surfing this area through www.clamarsrl.it. agrees to our Terms and Conditions and to our Privacy Policy Terms and condition apply to purchases done on our website according to Legislative Decree 206/05 (Consumer Code) from Clamar SRL registered office Via XX Settembre 25 22026 Maslianico (CO), VAT n° IT03768230132. Purchasing in our website the Consumer declares to be of age and to be a Consumer as article 3 Legislative Decree. 206/2005 (Consumer Code) and he/she declare to own an e-mail address transmitted to www.clamarsrl.it. Each Consumer declares to have read and accepted all rights and obligations related to any order All the purchases are ruled by these Terms and Conditions. Before entering the website the user is invited to read our Terms and Conditions. Our Terms and Conditions can vary without prior notice. This website can be used in the English version.

Art. 2 – Application

Terms and conditions rule all the orders that can be done on www.clamarsrl.it and are not reliable on products and/or services offered by third parts. Before using third parts products we invite you to read their terms and conditions.

Art. 3 – Conclusion

In order to complete the contract you will be asked to fill the form following the instructions provided. There you will find our Terms and Conditions link, pictures related to goods and their price, way of payments, shipping method and costs, how to refund and return. You will be asked to read our Terms and Conditions, informations about return and refund and privacy policy. The contract is supposed to be valid when Clamar SRL receives it after you have filled it up. You will be addressed to payment methods as soon as the order is valid. You will find a proceed to order at the end of the procedure. As soon as the contract will be filled Clamar SRL will start organize the shipment.

Art. 4 – Registered users

When registering this website you are asked to use real personal data. As soon as the sign in procedure is copmplete you will receive an e-mail. You are asked to confirm your e-mail address within 48 hours. If no confirmation will be done the user is considered not valid. Clamar SRL is not responsible about personal data given filling the form. The user has to notify Clamar SRl about any variation of his/her personal data. If the user gives uncorrect or uncomplete data Clamar SRL ha sthe right to suspend the account. After registering the website you will receive an e-mail with you user name and password. The user is aware that user and password are related to his/her account and that procedures done using are relateds to his/her person. The user should keep secret his/her user and password and not to give them to third parts.

Art. 5 – Products availability

Products are available in the moment of placing the order. Due to multiple users entering the website some products can be sold to other clients before confirming the order. Even after teh confirmation e-mail has been sent some products can be unavailable If this happens, the Client will be informed by e-mail about the unavailable product If the clients wants to cancel the order, Clamar SRL will refund the amount through wire transfer within 5 days.

Art. 6 – Product offered

Clamar SRL sells allover the World with the brands CLAMAR EXCLUSIVE and CLAMAR COLLEZIONI. All the products are available on www.clamarsrl.it

Art. 7 – Payment method and prices

The price of each product is available on each item, unless there is an evident mistake. If a price error occurs Clamar SRL will inform the Consumer about the real price in order to confirm or cancel the order. Under no circumstance Clamar SRL will be obliged to sell products at a lower price. Prices on the website include VAT and do not include shipment costs. Prices can be modified at any time. Changes wil not be applied to already confirmed orders. Once a product is selected it will be added to the cart. Follow the instructions on the website with the requested informations in order to buy products. Any detail related to the order can be modified before payment. The payment can be done through Credit cards, Paypal, Satispay, advance wire transfer. All price are in Euro (€) and are related to goods and applicable taxes. They are for the following European Countries (in addition to Italy): Austria, Belgium, Cyprus, Estonia, Finland, France and Corse, Germany, Greece, Ireland, Luxembourg, Malta, Netherlands, Poland, Portugal and Madeira, Slovakia, Slovenia, Spain – Canary Isanld and Balearic Islands. Countries which are not part of Eurozone (Bulgaria, Croatia, Denmark, Latvia, Lithuania, Poland, Czech Republic, Romania, Sweden e Hungary) prices are expressed in Euro (€) with all applicable taxes. The client has to check the exchange rate him/herself even though it has no commercial value in proceeding with the order. Any duty and tax related to the order have to be paid on delivery.

Art. 8 – Shipment

Clamar SRL deliveres to Italy. Clamar SRL ships only to the main address given when registering the website. Shipment will be generally done within 2 working days; if a delivery date has not been specified the maximum term for delivery is tirthy days from the order. If the delivery canno be done the order will be storaged. An notice will explain where the parcel is storaged and the way to ask for another delivery. Shipment costs have to be paid by the Consumer and are expresses in the cart.

Art. 9 – Transfer of risk

The risks for the products will pass the responsibility of the purchaser customer as of the time of delivery to the courier. The ownership of the goods is considered to be transferred as soon as complete payment is received of all the amounts due in relation to the products, including shipping costs at the moment of delivery if this were to take place at a later time.

Art. 10 – Guarantees and conformity

Clamar SRL does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards. The essential characteristics of the products offered by www.clamarsrl.it are presented with specific product sheets, visible directly on the website. The images and colours of products offered for sale on the website may differ from reality due to colour and light changes caused by the internet browser and the screen used. The consumer must ensure that the items delivered to him/her correspond to the ones ordered. If the products delivered do not comply with the order, the purchaser is required to inform Clamar SRL as soon as possible through an e-mail to acquisti@clamarsrl.it and justify the non-compliance of the article with the order. Upon prior agreement with Clamar SRL the purchaser has to return the items in their original packaging, in perfect condition of conservation. The return expenses will be charged to the Company if the non-conformity of the article with respect to the order will be recognized. Clamar SRL is responsible for any defect of the products offered on the site, including non-conformity of the items ordered, in accordance with the provisions of Italian law.

Art. 11 – Cancellation

According to the law the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days according to Legislative Decree 206/2005 starting from the date of delivery. In the case of multiple purchases made by the buyer with a single order and delivered separately, the 14-day deadline starts from the date of receipt of the last product. The user who intends to exercise the right of withdrawal must inform Clamar SRL through explicit statement that it can be sent by registered mail (Raccomandata A/R) to: Clamar SRL via XX Settembre, 25 – 22026 Maslianico (CO) Italy You can also send a certified e-mail to clamarsrl@peceasy.it filling in the Attached I. You can organize the shipment of the products to be returned at your expense, by sending them to Clamar SRL, via XX Settembre, 25 – 22026 Maslianico (CO) Italy. The goods must be returned intact, in the original packaging, complete in all its parts. The return goods cannot has been used, worn, modified, washed, or damaged. If the products are returned correctly you will receive a coupon with the original amount (shipment cost excluded) in order to use it on our website for future orders within 10 working days. You will be notified if the refund cannot be accepted because the products were not returned correctly. If your return does not meet the conditions listed, Clamar Srl will not be able to make a refund and the package will be sent back to you. If the Client refuses the shipment Clamar SRL has the right to keep the goods and the amount related. No refund can be accepted if goods were made to measure or clearly personalized.

Art. 12 – Data processing

By using the site, the user authorizes the processing of his/her personal data. This information is also valid for the purposes of Art. of the EU Regulation no. 13 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data. Data controller is Clamar SRL; data wil be held in Via XX Settembre, 25 – 22026 Maslianico (CO) Italy Personal data are processed by personnel duly instructed by Clamar SRL as Data Controller. For organizational and functional needs related to the provision of services on www.clamarsrl.it data could be processed by our suppliers. The latter have been evaluated and chosen by Clamar SRL for their proven reliability and competence. Some of these parties may also be based in non-EU countries and, in these cases, the transfer of your personal data in these countries is carried out in compliance with the guarantees provided by law. The data is processed exclusively in electronic form, through computer tools and media to ensure the security and confidentiality of the data. Stored information is protected against unauthorised access. We process the data provided by users regarding purchase orders, payments (which may contain name, address, contact details), subscription to the newsletter, registration to the site and use of the services reserved for registered users, to the management of requests received by e-mail or telephone contact, IP address, all other data communicated. The provision of data and consent to the processing for the purposes of the contract or the fulfillment of the order and its payment is necessary for the conclusion and execution of the contract therefore the refusal to provide data or to lend the consent to the related processing has as a consequence the impossibility for the user to purchase the products offered. The provision of data and consent to processing for commercial communication purposes is optional. However, any refusal to provide such data or to give consent to the related processing will result in the impossibility for the user to receive such additional services. You are always entitled to have your data updated, corrected or integrated, cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those which need not be stored in relation to the purposes for which the data were collected or subsequently processed, the attestation that the operations have been brought to the attention, also with regard to their content, of those to whom the data have been communicated or disseminated, except where such fulfilment proves impossible or involves the use of means manifestly disproportionate to the right being protected. The user has the right to oppose, in whole or in part, the processing of personal data concerning him for legitimate reasons, relevant to the purpose of the collection and processing of personal data concerning him for the purpose of sending advertising material or direct sales or for carrying out market research or commercial communication. The user can also revoke at any time the consent to the processing of their data given to Clamar SRL. The storage of personal data takes place for a limited period of time that depends on the purpose for which they were collected, at the end of which the personal data will be deleted or otherwise rendered anonymous irreversibly. The storage period is different depending on the purpose of the treatment: for example, the data collected during the purchase of goods on www.clamarsrl.it are processed until the conclusion of all administrative and accounting formalities so they are filed in accordance with local tax regulations (ten years), those used to send newsletters until you are required to cease sending also pressing the “unsubscribe” button at the end of the e-mail. All rights provided by EU Regulation 2016/679 may be exercised by the userwriting and e-mail to info@clamarsrl.it. At the first visit the user will be invited to choose his/her own language and will be offered the possibility to save the preferred language. In order to to so the user allows the use of cookies. The rigid code collects information about the user’s language preference and stores the pages of the site visited. cookies are used to prevent the user from receiving the same information repeatedly or in the wrong language and to adapt the content and presentation of the site to the type of user’s browser.

Art. 13 – Contacts

Any request for information can be sent by email to the following address: info@clamarsrl.it or by phone (+39) 031511996 or by mail to: Clamar SRL Via XX Settembre, 25 – 22026 Maslianico (CO).

Art. 14 – Applicable law and jurisdiction

These Terms and Conditions are governed by Italian law and interpreted on the basis of it, without prejudice to any other mandatory norm prevailing in the country of habitual residence of the buyer. Consequently, the interpretation, execution and termination of Terms and conditions are subject exclusively to Italian law. Any disputes concerning and/or consequential that may arise regarding the interpretation and/or the execution and/or the termination of the Contract and/or of these Terms and Conditions, will be the exclusive jurisdiction of the Court of Como and will remain the Italian Jurisdiction. Terms and Conditions are modified from time to time also in consideration of eventual normative changes. New Terms ad conditions will be effective from the date of publication on the website www.clamarsrl.it. For any questions of interpretation of the Agreement and/or these Terms and Conditions, the exclusive reference will be made to the Italian language version.



The Customer may send the withdrawal declaration to the following address: clamarsrl@peceasy.it

Customer Care – Refund and return, Clamar SRL

I, the undersigned,

(Name, Surname)___________________________________________________________

Resident in _______________________________________________________________

notifies the return of the goods

order ID _________________________________________________________

ordered on ________________________ / received on ____________________________

Signature ________________________________________________